Legal & Policy Center

Everything governing the AlpineLayer platform.

Contracts, privacy, domains, billing, support, acceptable use, security, operations and trust documentation in one place.

Core contracts & privacy

Terms of Service

Master customer contract.

Read →

Privacy Policy

Controller privacy notice.

Read →

Data Processing Agreement

Processor terms.

Read →

Cookie Policy

Cookies and consent.

Read →

Legal Notice / Imprint

Operator identity.

Read →

Privacy Rights

Data-subject requests.

Read →

Subprocessor List

Third-party processors.

Read →

Data Residency

Regions and transfers.

Read →

Billing & service operation

Billing, Renewal & Cancellation

Recurring billing and cancellation.

Read →

Refund Policy

Refund eligibility.

Read →

Service Level Agreement

Availability framework.

Read →

Support Policy

Support and severity.

Read →

Backup & Restore

Backup and recovery.

Read →

Managed Services

Managed operations.

Read →

Maintenance Policy

Scheduled/emergency work.

Read →

Product Lifecycle

Deprecation and EOL.

Read →

Professional Services

Migration/consulting terms.

Read →

Incident Communication

Outage communication.

Read →

Complaints & Escalation

Formal complaints.

Read →

Acceptable use & security

Acceptable Use

Platform rules.

Read →

Abuse Policy

Abuse reporting.

Read →

Anti-Spam

Messaging rules.

Read →

Fair Use & Resources

Shared resource use.

Read →

Network Usage

Network rules.

Read →

IP Address Policy

IP allocation/reputation.

Read →

DDoS Protection

Mitigation scope.

Read →

Email Service

Mailbox and SMTP.

Read →

Security Policy

Security program.

Read →

Vulnerability Disclosure

Responsible research.

Read →

Copyright & IP

IP complaints.

Read →

Law Enforcement

Government requests.

Read →

Account Verification

Fraud/risk checks.

Read →

AI & GPU Acceptable Use

AI/GPU rules.

Read →

Domains, reseller & programs

Domain Registration

Registrar/registry terms.

Read →

Domain Renewal

Renewal and expiry.

Read →

Domain Transfer

Transfer rules.

Read →

Domain Disputes

UDRP/.ch disputes.

Read →

Reseller Terms

Downstream resellers.

Read →

Partner Program

Agency/MSP partners.

Read →

Affiliate Terms

Referral affiliates.

Read →

Promotions & Trials

Credits and promotions.

Read →

API Terms

Programmatic access.

Read →

Beta & Preview Terms

Pre-release services.

Read →

Trust & governance

Data Retention

Retention/deletion.

Read →

Business Continuity

Resilience/DR.

Read →

Accessibility

WCAG target.

Read →

Trust Center

Assurance resources.

Read →

Compliance

Compliance roadmap.

Read →

Security Center

Security resources.

Read →

Order Process

Contract formation.

Read →