1. First contact
Raise the issue with the relevant support or billing team and include the service identifier, invoice or ticket, dates and requested resolution.
2. Escalation
If unresolved, request escalation in the ticket or contact [email protected] for formal contractual complaints.
3. Review
AlpineLayer will review history, product terms and technical evidence and may request more information.
4. Consumer rights
This process does not limit mandatory mediation, regulator, court or consumer rights.
5. Security and abuse
Use [email protected] or [email protected] for security and abuse matters.